Notes from the November 14, 2014 meeting:
Student Assistants, Interns & Volunteers
What tasks do you assign to workers?
How do you hire or recruit student workers or interns?
Speaking of training...
How do you deal with students who aren't performing well at all?
How do you evaluate your student workers?
What do you do about worker retention?
Looking into project management tools and different kinds of software
How do you supervise the students or handle goal setting?
Are there predictors of how you will find other good students?
How do you reward or punish them?
What do you do when you get criticsim in your own supervision?
Making internships worthwhile
This was a re-occuring theme of the day:
The phrase "real job" keeps coming up...
Food for thought - If you are having problems with a worker, is it because it's that person's first job, or is it because working at the library not their priority?
Unconference / Small Group Discussion
The Council has seen great success in convening a meetings where participants Identify topics that are of immediate interest. For example, the Regional ILL Committee has hosted several Unconfdrences on a variety of topics. The format of a Unconference may also be convened with a vote for the top three or four topics and participants select the group they'd like to join. Each group assigns a note-taker so that ideas can be shared with the larger group as a wrap-up.
The one about the intern who comes in, sets up and then leaves the building. When a librarian caught her outside, she said that she wasn't feeling well and that's why she took off. A week later, she did the same exact thing and was caught by a different librarian.
The one about the student had to be fired while his supervisor was away on vacation. The student used to hide in the library, and then got very upset when she was fired. A Google search showed that she had been arrested prior to working in the library.
But it's not always bad to Googled your students... One librarian appreciated finding background information on the student that seemed pretty favorable.
But then there was the one about the girl with the short skirts, the workers who made a habit out of finding hidden corners and sleeping in them and of course the students who were getting busy on the job. (And no, that does not mean that they were shelf reading extra quickly!)
Then there was that one about the great shelf reader who turned out to have some pretty remarkable anger management issues.
And who could forget the classic case of the person who needed to be supervised at all times, and can't work independently. All fun and games until a new supervisor comes in!
Alice McGovern, SUNY -Dutchess Community College
Andrew Heiz, SUNY - Orange Community College
Carl Hoyt, Bard College
Carrie Allmendinger, Historic Huguenot Street
Darlene Alessi, SUNY New Paltz
John Santana, Columbia-Greene Community College
Julann Cobb, Mount Saint Mary College
Kirsten Carter, Franklin D. Roosevelt Library
Tracy Suffecool, Ramapo Catskill Library System
Theresa Davis, Mount Saint Mary College
Tone'Ya Bryant, Mount Saint Mary College
Betsy Cawley, Bard College
Tessa Killian, SENYLRC
Carolyn Bennett, SENYLRC
Moshe Siegel, SENYLRC
Jennifer Palmentiero, SENYLRC
An idea for the next unconference grew out of today's meeting. Why don't we talk about what's next in reference? So many schools are experimenting with abandoning the desk. What tools are they using to maintain good library service? What can we learn from each other about this trend?
Questions we added to the agenda but didn't specifically cover:
What are the job descriptions?
What kind of advancement opportunities are there?
How do you guarnatee privacy issues for your patrons?
What about civil service constraints?
Is there a way to get loyalty and buy in?