Digital navigators are trained, trusted guides who help deal with a variety of technology needs. Navigators work in libraries or community organizations as you can see from the directory page. They assist anyone in need with using a device, securing free or low-cost internet service, and much more. This service is free.
Digital navigators can help you connect to low-cost internet service and learn to use a device so you can:
- Find ways to purchase low-cost phones or computers
- Find resources for housing and submit online applications
- Manage healthcare, including: telehealth visits, patient portals, and other information
- Locate food resources
- Make a resume and fill out online job applications
- Make video calls with family and friends
- Connect with public information like local government meetings
- Apply for services and benefits such as SNAP, Medicaid, and more
- Access educational services, such as remote learning opportunities or connecting to a child’s school portal
- Deal with daily life tasks such as online grocery shopping or paying bills
The program is administered by Southeastern New York Library Resources Council (Southeastern) and supported with federal American Rescue Plan Act (ARPA) funds allocated to the New York State Library by the Institute of Museum and Library Services.