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Resources for Inter-library loan: Toolbox


 Graphic of a red toolbox  This page contains additional, miscellaneous resources for ILL practitioners. If there is something you would like to see included, please contact Kelsey!

ILL 101

IDS regularly hosts a series of trainings at conferences called "ILL 101". These courses cover the basics of borrowing, lending, ILL assessment, and copyright. Recordings from the virtual 2023 OCLC RS conference are now available:

Borrowing 101 recording

Lending 101 recording

Copyright recording

ILL Assessment recording

Practical Tips for New ILL Staff


Filling difficult Requests

Equity, Diversity, Inclusion and Accessibility

Communication & Outreach Tools


"Interlibrary Loan Marketing 101"

A recording of a 2022 presentation by Lori Mulloly from USMA. The presentation focuses on the fundamentals of marketing and how these can be used to promote ILL services. The webinar also highlights some  free marketing resources available.

“Time Well Spent: Fine Tune Your Communications to Improve Customer Service and Efficiency”

Carol Nelson and Kay Westergren presented “Time well Spent: fine-tune your communications” at the 2019 OCLC conference. The Presentation Slides and associated Handout share several ideas for communicating with both patrons and co-workers.

Select Library Marketing Websites:

Marketing Libraries Journal: a peer-reviewed open access journal focused on marketing strategies and campaigns for libraries.

Librarian Design Share: a database of real library marketing and design campaigns.

Tech-talk: a training resource available to Southeastern members. It includes a database of training videos and a weekly newsletter on a variety of topics, many relating  to communication and outreach. More information on accessing Tech-Talk is on Southeastern’s website.

International ILL Toolkit

Southeastern NY Library Resources Council
21 South Elting Corners Road | Highland, NY 12528
Phone: (845) 883-9065