About
This page contains additional, miscellaneous resources for ILL practitioners. If there is something you would like to see included, please contact Kelsey!
ILL 101
IDS regularly hosts a series of trainings at conferences called "ILL 101". These courses typically cover the basics of borrowing, lending, ILL assessment, and copyright. Recordings from the virtual 2023 OCLC RS conference are now available:
Practical Tips for New ILL Staff
- Recording of " Practical Tips for New ILL Librarians"
At the 2017 OCLC Resource Sharing Conference, Cassie Maringer and Melissa Jackson presented on tips for those new to ILL. This links to a full video recording of their presentation.
- Practical Tips PDF
This includes a list of tips for ILL practitioners created by Jackson and Maringer.
Licenses
- Liblicense
This site includes resources related to content licenses. The site includes a discussion forum, information on different licenses, and definitions of clauses that often appear in contracts. This is not intended as a replacement for legal advice.
- RUSA Model ILL Clause
RUSA STARS has created a sample clause to use when negotiating inter-library loan rights with content vendors.
Filling difficult Requests
- Audio recording of presentation "Tips & Tricks for Handling Difficult Requests"
This links to the audio recording of a 2018 OCLC Conference presentation called "Tips & Tricks for Handling Difficult Requests," given by Tina Baich, Lapis David Cohen, and Melissa Jackson. They discussed various strategies for filling challenging ILL requests, such as using MARC records, and shared resources for translating citations, figuring out truncated journal titles, and tapping into open access.
Equity, Diversity, Inclusion and Accessibility
- Making Library Materials Available in Accessible Formats via Inter-library Loan
A document from OCLC Shares focusing on accessibility in resource sharing. The document outlines some best practices and copyright basics for accessibility. It also touches on the most commonly used scanners in ILL departments and outlines next steps for this work.
- DEI, ILL, and a Call to Action
A presentation from the 2021 NWILL Conference by the ILL staff at the University of Missouri-Kansas City library. The presentation touches on the ILL department's efforts to address racism and inequity in their library and resource sharing practices.
International ILL Toolkit
- Toolkit Link
A crowd-sourced resource to facilitate international ILL. It includes: a list of different lenders across the world, tips and tricks for international ILL, and request templates in different languages.
Communication & Outreach Tools
Presentations: 
"Interlibrary Loan Marketing 101"
This links to a recording of a 2022 presentation by Lori Mulloly from USMA. The presentation focuses on the fundamentals of marketing and how these can be used to promote ILL services. The webinar also highlights some marketing resources available for free.
“Time Well Spent: Fine Tune Your Communications to Improve Customer Service and Efficiency”
Carol Nelson and Kay Westergren presented “Time well Spent: fine-tune your communications” at the 2019 OCLC conference. The Presentation Slides and associated Handout share several ideas and resources for communicating with both patrons and co-workers.
Select Library Marketing Websites:
Marketing Libraries Journal: a peer-reviewed open access journal focused on marketing strategies and campaigns for libraries.
Librarian Design Share: a database of library marketing and design ideas. Individual libraries submit real marketing campaigns.
Tech-talk: Tech-talk is a training resource available to Southeastern members. It includes a database of training videos and a weekly newsletter on a variety of topics, many of which relate to communication and outreach. More information on accessing Tech-Talk can be found on Southeastern’s website.