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Resources for Inter-library loan: Toolbox


 Graphic of a red toolbox  This page contains miscellaneous resources for ILL practitioners. If there is something you would like to see included, please contact Kelsey!

Filling difficult Requests

Practical Tips for New ILL Staff

ILL 101

IDS regularly hosts a series of trainings at conferences called "ILL 101". These courses typically cover the basics of borrowing, lending, ILL assessment, and copyright. Recordings from the virtual 2022 OCLC RS conference are now available:

Borrowing 101 recording

Lending 101 recording

Copyright recording, slides

ILL Assessment recording, slides


Reasons for No

Communication & Outreach Tools


 "The Essentials of Marketing Your ILL Service"

This links to a recording of a 2018 presentation by Resource Sharing Specialist Adebola Fabiku. The presentation focuses on what marketing is and provides some examples of how you can market your library's inter-library loan services.

“Time Well Spent: Fine Tune Your Communications to Improve Customer Service and Efficiency”

Carol Nelson and Kay Westergren presented “Time well Spent: fine-tune your communications” at the 2019 OCLC conference. The Presentation Slides and associated Handout share several ideas and resources for communicating with both patrons and co-workers.

Select Library Marketing Websites:

Marketing Libraries Journal: a peer-reviewed open access journal focused on marketing strategies and campaigns for libraries.

Librarian Design Share: a database of library marketing and design ideas. Individual libraries submit real marketing campaigns.

Tech-talk: Tech-talk is a training resource available to Southeastern members. It includes a database of training videos and a weekly newsletter on a variety of topics, many of which relate to communication and outreach. More information on accessing Tech-Talk can be found on Southeastern’s website.

Southeastern NY Library Resources Council
21 South Elting Corners Road | Highland, NY 12528
Phone: (845) 883-9065