Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
Southeastern NY Library Resources Council
This page contains miscellaneous resources for ILL practitioners. If there is something you would like to see included, please contact Kelsey!
Filling difficult Requests
Audio recording of presentation "Tips & Tricks for Handling Difficult Requests"
This links to the audio recording of a 2018 OCLC Conference presentation called "Tips & Tricks for Handling Difficult Requests," given by Tina Baich, Lapis David Cohen, and Melissa Jackson. They discussed various strategies for filling challenging ILL requests, such as using MARC records, and shared resources for translating citations, figuring out truncated journal titles, and tapping into open access.
Practical Tips for New ILL Staff
This site includes resources related to content licenses. The site includes a discussion forum, information on different licenses, and definitions of clauses that often appear in contracts. This is not intended as a replacement for legal advice.
RUSA Model ILL Clause
RUSA STARS has created a sample clause to use when negotiating inter-library loan rights with content vendors.
Reasons for No
Reasons for No (pdf)
A useful chart describing the meaning of common indicator codes received when ILL requests are denied.
Communication & Outreach Tools
"The Essentials of Marketing Your ILL Service"
This links to a recording of a 2018 presentation by Resource Sharing Specialist Adebola Fabiku. The presentation focuses on what marketing is and provides some examples of how you can market your library's inter-library loan services.
“Time Well Spent: Fine Tune Your Communications to Improve Customer Service and Efficiency”
Carol Nelson and Kay Westergren presented “Time well Spent: fine-tune your communications” at the 2019 OCLC conference. The Presentation Slides and associated Handout share several ideas and resources for communicating with both patrons and co-workers.
Select Library Marketing Websites:
Marketing Libraries Journal: a peer-reviewed open access journal focused on marketing strategies and campaigns for libraries.
Librarian Design Share: a database of library marketing and design ideas. Individual libraries submit real marketing campaigns.
Tech-talk: Tech-talk is a training resource available to Southeastern members. It includes a database of training videos and a weekly newsletter on a variety of topics, many of which relate to communication and outreach. More information on accessing Tech-Talk can be found on Southeastern’s website.
21 South Elting Corners Road | Highland, NY 12528
Phone: (845) 883-9065