About
This page contains miscellaneous resources for ILL practitioners. If there is something you would like to see included, please contact Kelsey!
Filling difficult Requests
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Audio recording of presentation "Tips & Tricks for Handling Difficult Requests"
This links to the audio recording of a 2018 OCLC Conference presentation called "Tips & Tricks for Handling Difficult Requests," given by Tina Baich, Lapis David Cohen, and Melissa Jackson. They discussed various strategies for filling challenging ILL requests, such as using MARC records, and shared resources for translating citations, figuring out truncated journal titles, and tapping into open access.
Practical Tips for New ILL Staff
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Recording of " Practical Tips for New ILL Librarians"
At the 2017 OCLC Resource Sharing Conference, Cassie Maringer and Melissa Jackson presented on tips for those new to ILL. This links to a full video recording of their presentation. -
Practical Tips PDFThis includes a list of tips for ILL practitioners created by Jackson and Maringer.
ILL 101
IDS regularly hosts a series of trainings at conferences called "ILL 101". These courses typically cover the basics of borrowing, lending, ILL assessment, and copyright. Recordings from the virtual 2022 OCLC RSC conference are now available:
Licenses
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Liblicense
This site includes resources related to content licenses. The site includes a discussion forum, information on different licenses, and definitions of clauses that often appear in contracts. This is not intended as a replacement for legal advice.
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RUSA Model ILL Clause
RUSA STARS has created a sample clause to use when negotiating inter-library loan rights with content vendors.
Reasons for No
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Reasons for No (pdf)
A useful chart describing the meaning of common indicator codes received when ILL requests are denied.
Communication & Outreach Tools
Presentations:
"The Essentials of Marketing Your ILL Service"
This links to a recording of a 2018 presentation by Resource Sharing Specialist Adebola Fabiku. The presentation focuses on what marketing is and provides some examples of how you can market your library's inter-library loan services.
“Time Well Spent: Fine Tune Your Communications to Improve Customer Service and Efficiency”
Carol Nelson and Kay Westergren presented “Time well Spent: fine-tune your communications” at the 2019 OCLC conference. The Presentation Slides and associated Handout share several ideas and resources for communicating with both patrons and co-workers.
Select Library Marketing Websites:
Marketing Libraries Journal: a peer-reviewed open access journal focused on marketing strategies and campaigns for libraries.
Librarian Design Share: a database of library marketing and design ideas. Individual libraries submit real marketing campaigns.
Tech-talk: Tech-talk is a training resource available to Southeastern members. It includes a database of training videos and a weekly newsletter on a variety of topics, many of which relate to communication and outreach. More information on accessing Tech-Talk can be found on Southeastern’s website.