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Special Interest Group Archive: ONLINE LSS 03/31/2020

These are the notes from meetings dating back to 2015.

March 31, 2020

The Support Staff SIG met online via Zoom. Clarisa Rosario-DeGroate convened the meeting, and these are notes.

The originals can be viewed on a shared document here.

NEW! ALA is offering a free webinar on April 3 at 1pm on Copyright:

Support Staff SIG 3/31/2020

How have your roles changed?

  • Student coordinators have to be creative to keep their time occupied

  • Circulation workers who do book repairs, artwork, talk to patrons are doing tutorials and artwork for the summer program. What will happen with the summer program is still in question.

  • It’s hard to know what to do when your job centers on the building and you can’t be in the building.

  • Tech services: the bulk of the job is processing. Right now, people are doing webinars, some professional development, but overall there’s not much to do. 

  • Circulation clerks are upset that working from home and technology training has been difficult for them.

  • One library is also trying to generate a call list for our patrons who may not be have e-mail or be able to get online and we will be calling them just to check in and inform them on what is going on with their library

Web Junction 

Coursera (Coursera has a really good course on copyright for educators and librarians/library staff.)

Learn Spanish and ASL: 

ACRL Webcast For Academic Libraries: Academic Librarianship in the Wake of Coronavirus 

Ivy League colleges are offering online courses for free

SCR CONNECTions - Combating Loneliness in Older Adults (June 13, 2018)  this was a youtube video that was very informative 



New York Public Library has offered cards to anyone in the state through the SimplyE app.

Does anyone else have the option / requirement to go into the building? 

  • The colleges are completely closed.

  • Some people could go in for a little bit

  • Newburgh is letting a few people in at a time

  • People want to keep busy, and are keeping a log for the day

  • POK library is allowed to use work time to make masks

Webinar ideas:

  • How to spot misinformation

  • Checking the webpages and looking for broken links and bad information

  • Privacy issues that come about with remote work

  • Sexual harassment prevention training

  • Social media postings

How are we adjusting to the challenges of being in our homes all day? 

  • We miss the interaction and the face-to-face with students & patrons. 

  • The rhythm of the day, doing certain tasks at the same time. Time is getting lost. 

  • Interacting virtually is such a challenge. We miss the patrons, children, teens, senior citizens, and everyone.

  • Trying to fill the time, creating a schedule is helpful that way. 

  • People are having regular meetings via Zoom and GoToMeeting to catch up with co-workers.

Not everyone has access to high-speed internet, or laptops. That prohibits the use of Zoom and other web-based services.

Some libraries were calling and talking to their patrons directly. If you’re doing that, how is it going?

  • Tappan started doing that with patrons who were over a certain age and didn’t have email addresses. They called them with a list of resources, and 99% of them didn’t need anything, but they were grateful to talk to someone. It also gave them a chance to talk about what resources are available online from the library (like story time)

How are you coping? Are you doing self-care?

  • MSMC is offering counseling to students, and there are stress-reduction videos to watch. 

  • Limit watching the news!

  • We have access to EAP through work if people need it

  • Mo Willems doodles

  • Guided meditation on YouTube

  • Yoga by Zoom

  • Exercise is important, even if it’s just going for a walk.


Southeastern NY Library Resources Council
21 South Elting Corners Road | Highland, NY 12528
Phone: (845) 883-9065